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Tag Archives: compensation
Credit Where It’s Due: The Art of the Apology Letter
As a battle-hardened commuter with thousands of miles under my belt, it’s not often you’ll find me paying compliments to a train company, but here I am. Southern Rail apologises Recent bad weather caused a landslip on our line, disrupting … Continue reading
Posted in Uncategorized
Tagged apology, compensation, customer engagement, customer satisfaction
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